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Chris Westbrook talks about his career with Tructyre

Working as a technician

Tructyre’s dedicated team of over 130 skilled technicians operate from 25 service centres. Supported by our extensive training programme, they deliver our proactive tyre management and 24 hour roadside assistance service. Together, we work hard to keep over 12,000 vehicles and trailers mobile.

Getting started at Tructyre

Chris Westbrook studied car mechanics at college and joined Tructyre in November 2004, aged 18: “Knowing that you could start at the bottom and have a career to aim for sounded great. I also liked that there would be a variety of work – no two days are the same.”

Chris started his training under the direction of qualified commercial tyre technicians at the Winchester service centre, and then started a structured programme of technical qualifications:

  • Michelin training courses
  • Bridgestone training courses
  • Michelin Technical
  • Michelin 'Licence to Fit’ City & Guilds accredited programme
  • REACT Roadside Emergency Licence

The REACT licence lasts for five years, after which a refresher course keeps technicians up to date with any changes, such as smart motorways.

Equipped with his own service vehicle, Chris supported clients' fleets within the Winchester and then the Andover service areas. Throughout this time, he continued to improve his industry knowledge with tyre pressures, torque settings and re-torque times for specific vehicles and trailers.

In turn, Chris himself showed an aptitude to mentor new apprentices, so we invested in the Michelin 670 Train to Train course, to develop his leadership potential.

With his positive and enthusiastic outlook, Chris temporarily provided support to our clients within Oxford, Poole and Basingstoke service areas. Whilst working at Basingstoke, Chris was entrusted to fill in for the Manager on an informal basis. Such was his success, he was encouraged to apply for the Charge Hand position; the Manager’s second-in-command. Accordingly, Chris was trained to City & Guilds Customer Services Level 2 NVQ and to Team Leading Level 2 NVQ.

Since then his career has progressed, and he has worked as Manager at a selection of our service centres.

What did your training involve?

“The training that Tructyre provide is extensive, they really invest in your future.”

What’s it like working for Tructyre?

“I really like the fact that Tructyre will go the extra mile to help anyone – they’ll always back you. I like being able to help out and I’m here to provide a service. We take pride in beating industry callout targets and exceeding our customer’s expectations. To do that we sometimes have to be flexible with our hours, but Tructyre supports us and rewards us well.”

Even though Tructyre is growing, he thinks the company still feels small. ”We get to know our customers, their fleets and their needs. We’re free to recommend the right tyres for them – we’re not tied to one brand.”

Tell us a bit more about yourself

Outside of work Chris is a keen footballer, playing during the week and at weekends – he also played for Winchester City at school. At the time of interview, Chris was looking forward to going on holiday to Menorca with his girlfriend.

What would you say to anyone considering a career at Tructyre?

Chris highly recommends that if anyone is considering a career at Tructyre, that they should go for it. ”I'd definitely say come in and enjoy it. It's a real hands-on career and every day is different. Regardless of the hours, the pay is better, and you know that Tructyre will treat you better too.”

t: +44 (0)330 100 7707

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