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Dani Ford talks about her career with Tructyre

Working in operations

The Tructyre Service Centre has a team of over 22 trained specialists working to provide 24 hour cover. They manage calls for routine tyre maintenance and for urgent roadside assistance, sending the e-jobsheet to the tablet of the technician closest to you. It’s a busy and dynamic environment, with the team managing hundreds of jobs every day.

Getting started at Tructyre

Dani Ford studied beauty therapy at college and then worked at a local beauty salon. Following a chance discussion with an employment agency 7 months later, she applied for the position of office junior. With no previous experience, Dani was pleased we offered a structured training programme.

Dani started her career with us in January 2007 working as part of the 5-6 strong administration team. One of her tasks was manually processing and matching paper invoices with the paper job sheets. A few months later we adopted digital e-pen technology, which not only improved customer service but removed this process.

Learning quickly, as a fleet administrator her tasks grew to covering a range of support functions; collation of customer purchase order numbers, entering job sheets to the invoicing system, updating the casing management system, monitoring stock levels of tyres and generating analysis reports for the sales team.

With her eagerness to develop, Dani was entrusted with being Acting Assistant Manager on an interim basis. Demonstrating the job was within her capabilities this was made permanent the following year.

To this point in her career, we had invested in a range of training courses:

  • Level 2 NVQ certificate in Business Administration
  • Level 3 NVQ certificate
  • Michelin Principles of Management course
  • Level 2 NVQ certificate in Team Leading

These courses combined with vast experience of our operational systems and her natural patience, has enabled Dani to become a great asset in the training of new team members.

Dani’s performance and effort has seen her career go from strength to strength. Playing an integral part in many different projects over the years, including the merger of the separate Operations and Administration teams in to the combined Service Centre; to improve service and efficiency. The integration of the Commercial Tyres business into the department; requiring harmonisation of work processes. Followed by the implementation of tablets for our technicians to improve operational efficiency; changing processes and removing the use of paper job sheets.

Today, Dani is our Fleet Administration Manager with leadership and responsibility for a team of 22.

What did your training involve?

"Tructyre make a significant investment in training you, and I have to say that without it, I wouldn’t be able to do my job so well. Tructyre really want to develop and reward staff who are willing to go the extra mile."

What's it like working for Tructyre?

"I would describe Tructyre as more of a family – we really do support, help and look after each other. We all take great pride in delivering the best service we can for our customers; we know they have a choice, and we work hard to be the best in class provider. Yes, it can be stressful at times, but you always feel supported and part of the same strong team. We enjoy a bit of fun too – a good laugh and a sense of humour is important!"

"Personally, I get a lot of satisfaction from my job. The best feeling is when a customer rings to compliment the service one of the team has provided. I get a real buzz from that and always share it with them."

Tell us a bit more about yourself

When Dani was younger she used to run at county level. Now, outside of work she enjoys going to the gym, socialising with friends, and of course, going on holiday!

What would you say to anyone considering a career at Tructyre?

"Within the Service Centre team, we’re particularly interested to hear from you if you’re a fast learner, have a friendly telephone manner and really enjoy helping people. If that sounds like you, we’ll invest in your future so that you’ll have a real career, and not just a job."

t: +44 (0)330 100 7707

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