Tructyre ATS Business Planning for COVID-19

Coronavirus (COVID-19) Business Continuity statement

Update at 8th April 2020

We would like to reassure customers that Tructyre ATS remains open during this difficult time and is focused on providing the best possible service to customers. We have robust stock levels and a good coverage of staff across the country, ensuring that the UK’s fleets get to where they need to be, quickly and safely.

However, we ask you to be patient if we don’t answer your calls as quickly as normal. In addition, we cannot guarantee that we will be able to make our normal 60 – 90 minute response time in every part of the UK, although we are doing everything possible to still meet that target for you. We are currently meeting 94% of jobs within this timescale.

Alongside keeping your fleet moving, the safety and wellbeing of our colleagues, customers and suppliers remains our number one priority. We ensure that there are supplies of hand sanitiser and gloves for our tyre technicians, and have introduced new working procedures, with specific focus around the signing of jobs on tablets or paper:

  • We will not ask the driver or site representative to physically sign-off that a job has been complete, either via tablet or paper
  • Instead, we will take a photo of the vehicle’s registration number and embed that into the job sheet
  • We will ask the driver of the vehicle we are working on to remain in their vehicle while we are completing the job. This is unless we are attending a breakdown on a motorway, whereby the usual safety protocols will remain. We ask that in these cases, the driver remains at least two metres away from our technician at all times. It is our normal working practice not to allow customers too close to the work that is underway, so this won’t be too much of a change.

Employees have been issued with instructions regarding what to do in the event of suspected illness and return to work procedures after illness or if someone in their household is ill. We will continue to follow Public Health England guidelines on hygiene and distancing at all times and we ask your drivers to do the same.

We continue to monitor the situation regularly and will adapt our plans accordingly should government advice change.

Effective husbandry could be of real value to your fleet, and Tructyre ATS will continue to support your fleet’s mobility throughout this period. It may be prudent to engage us earlier than your current planned maintenance schedules to ensure that your fleet is in the best condition to deliver for your customers, wherever possible. Please let us know if we can help you during this challenging time.

Download a copy of this statement for your records.

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